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SIGUCCS 2019 has ended
avatar for Tammy Browning

Tammy Browning

University of Missouri
Information Technology Manager
Columbia, MO
Websitehttps://missouri.edu
GO MIZZOU TIGERS!!!
Sunday, November 3
 

6:00pm CST

Welcome Reception LaSalle A

9:00pm CST

Hospitality Suite Gentilly
 
Monday, November 4
 

7:45am CST

Continental Breakfast LaSalle A

9:00am CST

Opening Plenary: Audrey Watters, Cybernetic Education: The History of the Future of Teaching Machines LaSalle BCAudrey Watters

11:00am CST

Design Thinking Panel LaSalle CMo Nishiyama • Iris Du • Heather Davis • Corin Walker • Tomeka Nolen

12:00pm CST

Lunch Break

1:15pm CST

Supporting Students and Technology at Stanford University LaSalle CTiffany Lieuw • Melissa Doernte • Arik Broman

2:30pm CST

A Student’s Take on Training and Projects: From a “just a job” to a career Pelican 1Kendra Strode • Trevor Freeland Cook 'em Like Gumbo: Support Documents for Today and Tomorrow AcadianMo Nishiyama

3:30pm CST

Break & Vendor Networking LaSalle A

4:00pm CST

Birds of a Feather - Topics TBD Treme, 2nd floor Birds of a Feather - Topics TBD Pelican 1 Lightning Talks I: Personal Improvement LaSalle BCGail Rankin • Dan Herrick • Julio Appling • Mo Nishiyama • Alexa Spigelmyer • Laurie Fox

5:00pm CST

"Continuing the Conversation" Happy Hour LaSalle A

6:00pm CST

SuperDome Tour

8:00pm CST

Hospitality Suite Gentilly
 
Tuesday, November 5
 

7:45am CST

Continental Breakfast - "Begin the Conversation" LaSalle A

9:00am CST

Improving Leadership Through Improv Pelican 1Ella Tschopik Solve and Evolve: Practical Applications for Knowledge-Centered Service Treme, 2nd floorBecky Lineberry

10:00am CST

Break & Sponsor Networking LaSalle A

10:30am CST

General Session and Awards - Celebrate with SIGUCCS! LaSalle BC

11:30am CST

Lunch Break (Provided) Melpomene and Frenchmen

5:00pm CST

"Continuing the Conversation" Happy Hour LaSalle A

6:00pm CST

Awards Reception LaSalle A

8:00pm CST

Hospitality Suite Gentilly
 
Wednesday, November 6
 

7:45am CST

Breakfast - "Begin the Conversation" LaSalle A

8:45am CST

Catch the Big Bad Wolf: A Cybersecurity-themed Escape RoomFULL AcadianBeth Lynn Nolen • Tom Mason Organizing Decentralized Helpdesks Treme, 2nd floorKarl Owens

9:45am CST

Morning Break LaSalle A

10:15am CST

Think Like a Scientist, Solve Like a Sleuth! An Introduction to Troubleshooting Theory, and How to Make it Accessible to Others. LaSalle BEdward Morreale • Marissa Foster

11:30am CST

Draft Day: How Lessons from Fantasy Football Can Teach About Staffing Pelican 1Judy Toma • Claire Chun • Mitchell Ochi It was never a dress; the Wonder Woman of IT LaSalle CTammy Browning • Lisa Terrier • Sasha Calden

12:30pm CST

Lunch Break

1:30pm CST

Building Bridges to Outstanding Customer Service: Improving Help Desk Efficiencies 5000%* Through Student Training PoydrasDeb Meyer • Josh Savoy • Patti Mitch Creating a "Phoenix" Service Desk from the Ashes Treme, 2nd floorMax Cohen • Kirsten Petersen • Andrew Wheeler

2:30pm CST

Networking Break Poydras

2:45pm CST

Closing Plenary: Jaime Casap, The Speed of Learning LaSalle BCJaime Casap

4:00pm CST

"Continuing the Conversation" Happy Hour LaSalle A

8:00pm CST

Hospitality Suite LaSalle BC