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Monday, November 4 • 11:00am - 12:00pm
Design Thinking Panel

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Building relationships with busy administrators, faculty and staff can be a challenge. Our team of learning technologists have applied design thinking to “learn with their eyes” by visiting individuals where at their desks to observe their workarounds and frustration points. These building walkthroughs have yielded positive results for our campus communities, allowing our department to build relationships with individuals across our campuses.

We will feature a brief overview of our technology outreach (building walkthroughs) across our multi-campus university. We will include a sample of our timely topics/questions. We plan to engage attendees by asking them about their strategies for reaching administrators, faculty, staff and students on their campuses, and welcoming their questions about our process.

Rather than waiting for employees to come to us for assistance, we take support to their desks. This service is a “white glove treatment,” during which we are able to share information about projects and services, as well as answer questions from employees. The learning technologist carries an iPad to practice collaboration software, video call subject matter experts for immediate support and share documentation from our knowledge centers. The iPad is also handy for scheduling follow-up appointments on the spot.

Further, while the learning technologist is conducting the site visits, she has an opportunity to engage with students across each campus to make them aware of the services available to them.

We will include metrics related to number of visits (23% increase fall 2017 to fall 2018), follow-up meetings and assessed value.

avatar for Mo Nishiyama

Mo Nishiyama

Technical Writer, Oregon Health & Science University
He/Him/His. Straight outta Portland (Oregon), Mo is passionate about promoting an inclusive workplace culture, adopting frameworks that are centered around empathy, and sneakily inserting the Oxford Comma in business documents (despite his institution's Style Guide which discourages... Read More →
avatar for Iris Du

Iris Du

Outreach & Engagement Specialist, Texas Woman's University

Tomeka Nolen

Outreach & Engagement Specialist, Texas Woman\'s University

Monday November 4, 2019 11:00am - 12:00pm CST
LaSalle C