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Washington University in St. Louis
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ITSM
Knowledge Management
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Clay Carter
DePauw University
Director of IT Technical Services and Coordinator of Media Services
ccarter@depauw.edu
Sunday
, November 3
6:00pm CST
Welcome Reception
LaSalle A
Monday
, November 4
7:45am CST
Continental Breakfast
LaSalle A
9:00am CST
Opening Plenary: Audrey Watters, Cybernetic Education: The History of the Future of Teaching Machines
LaSalle BC
Audrey Watters
11:00am CST
Design Thinking Panel
LaSalle C
Mo Nishiyama • Iris Du • Heather Davis • Corin Walker • Tomeka Nolen
12:00pm CST
Lunch Break
2:30pm CST
Cook 'em Like Gumbo: Support Documents for Today and Tomorrow
Acadian
Mo Nishiyama
4:00pm CST
Lightning Talks I: Personal Improvement
LaSalle BC
Gail Rankin • Dan Herrick • Julio Appling • Mo Nishiyama • Alexa Spigelmyer • Laurie Fox
Tuesday
, November 5
7:45am CST
Continental Breakfast - "Begin the Conversation"
LaSalle A
8:00am CST
Registration
Le Salon Pre-Function Area
9:00am CST
Solve and Evolve: Practical Applications for Knowledge-Centered Service
Treme, 2nd floor
Becky Lineberry
10:30am CST
General Session and Awards - Celebrate with SIGUCCS!
LaSalle BC
11:30am CST
Lunch Break (Provided)
Melpomene and Frenchmen
1:00pm CST
Overhauling our PC Inventory System—How Student Workers Saved the Day
Treme, 2nd floor
Timothy Palumbo • Grant Hittinger
4:00pm CST
Lightning Talks II: Organizational Improvement
LaSalle BC
Elizabeth Rugg • Ella Tschopik • Eric Handler • Arik Broman • Travis Freudenberg
Wednesday
, November 6
7:45am CST
Breakfast - "Begin the Conversation"
LaSalle A
8:45am CST
Organizing Decentralized Helpdesks
Treme, 2nd floor
Karl Owens
10:15am CST
Think Like a Scientist, Solve Like a Sleuth! An Introduction to Troubleshooting Theory, and How to Make it Accessible to Others.
LaSalle B
Edward Morreale • Marissa Foster
Timezone
SIGUCCS 2019
America/Chicago
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SIGUCCS 2019
Nov 3
-
6, 2019
Sunday
, November 3
Monday
, November 4
Tuesday
, November 5
Wednesday
, November 6
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New Orleans, Louisiana
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Acadian
Fulton
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LaSalle A
LaSalle B
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LaSalle C
Le Salon Pre-Function Area
Melpomene and Frenchmen
Pelican 1
Pelican 2
Poydras
Treme, 2nd floor
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Networking Event
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Communications
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Pre-Conference
Security and Operations
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Training and Documentation
Social Activities
All
Food
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Sponsor Session
Company
Washington University in St. Louis
Audience
Beginner
Subject
ITSM
Knowledge Management
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Laurie Fox
Karl Owens
Beth Lynn Nolen
Eric Handler
FUJIMURA Sho
Takashi Yamanoue
Mitchell Ochi
Stephanie Aubin
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