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Washington University in St. Louis
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ITSM
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Chris Olance
Adams State University
Manager of Support Services
Alamosa, CO
adams.edu
Monday
, November 4
7:30am CST
Registration
Le Salon Pre-Function Area
7:45am CST
Continental Breakfast
LaSalle A
9:00am CST
Opening Plenary: Audrey Watters, Cybernetic Education: The History of the Future of Teaching Machines
LaSalle BC
Audrey Watters
10:30am CST
Break & Sponsor Networking
LaSalle A
11:00am CST
Design Thinking Panel
LaSalle C
Mo Nishiyama • Iris Du • Heather Davis • Corin Walker • Tomeka Nolen
Reinventing the Computer Lab - Apporto - Platinum Sponsor
LaSalle B
Apporto
12:00pm CST
Lunch Break
Mentoring Program Lunch (by Invitation)
Gentilly
1:15pm CST
Communication Skills and Teaming are a Project Manager's best tools
Acadian
Kristi Lenz
2:30pm CST
A Student’s Take on Training and Projects: From a “just a job” to a career
Pelican 1
Kendra Strode • Trevor Freeland
4:00pm CST
Lightning Talks I: Personal Improvement
LaSalle BC
Gail Rankin • Dan Herrick • Julio Appling • Mo Nishiyama • Alexa Spigelmyer • Laurie Fox
5:00pm CST
"Continuing the Conversation" Happy Hour
LaSalle A
Tuesday
, November 5
7:45am CST
Continental Breakfast - "Begin the Conversation"
LaSalle A
8:00am CST
Visit with sponsors
LaSalle A
9:00am CST
Improving Leadership Through Improv
Pelican 1
Ella Tschopik
10:30am CST
General Session and Awards - Celebrate with SIGUCCS!
LaSalle BC
11:30am CST
Lunch Break (Provided)
Melpomene and Frenchmen
1:00pm CST
Productivity Panel & Discussion
LaSalle C
Laurie Fox • Dan Herrick • Beth Lynn Nolen • Kathy Fletcher
2:15pm CST
Poster Session
LaSalle A
4:00pm CST
Lightning Talks II: Organizational Improvement
LaSalle BC
Elizabeth Rugg • Ella Tschopik • Eric Handler • Arik Broman • Travis Freudenberg
Wednesday
, November 6
7:45am CST
Breakfast - "Begin the Conversation"
LaSalle A
8:45am CST
Catch the Big Bad Wolf: A Cybersecurity-themed Escape Room
FULL
Acadian
Beth Lynn Nolen • Tom Mason
9:45am CST
Morning Break
LaSalle A
10:15am CST
A Less Dangerous Ask Me Anything
LaSalle C
Jessica Stockett • Joel Price
How UNC Charlotte Uses Data to Improve the Student Experience - Labstats - Gold Sponsor
Poydras
LabStats
11:30am CST
Mental Health in the IT Workplace
LaSalle B
Eric Handler • R Kevin Chapman • Becky Lineberry
12:30pm CST
Lunch Break
1:30pm CST
Building Bridges to Outstanding Customer Service: Improving Help Desk Efficiencies 5000%* Through Student Training
Poydras
Deb Meyer • Josh Savoy • Patti Mitch
2:30pm CST
Networking Break
Poydras
2:45pm CST
Closing Plenary: Jaime Casap, The Speed of Learning
LaSalle BC
Jaime Casap
Timezone
SIGUCCS 2019
America/Chicago
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SIGUCCS 2019
Nov 3
-
6, 2019
Sunday
, November 3
Monday
, November 4
Tuesday
, November 5
Wednesday
, November 6
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New Orleans, Louisiana
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Acadian
Fulton
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LaSalle A
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LaSalle C
Le Salon Pre-Function Area
Melpomene and Frenchmen
Pelican 1
Pelican 2
Poydras
Treme, 2nd floor
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Washington University in St. Louis
Audience
Beginner
Subject
ITSM
Knowledge Management
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Laurie Fox
Karl Owens
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Takashi Yamanoue
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