SIGUCCS 2019 has ended

Create Your Own Event

SIGUCCS 2019

9:00am CST

Closed Board Meeting (Invitation Only) Pelican 1

12:00pm CST

Registration Le Salon Pre-Function Area

1:00pm CST

Communication Styles in the Workplace: An Introduction to the DISC Model Pelican 1Laurie Fox • Shawn Plummer Considerations and Tactics in Building Executive Presence AcadianDianna Sadlouskos Creating Breakthrough Communication and Collaboration PoydrasStacy Boyles • Jonathan Hardy Re-Thinking IT: Strategic Decision Making to Improve Efficiency Pelican 2Brian Fodrey

3:00pm CST

Break Food Fulton

5:15pm CST

Volunteer Orientation & Training Pelican 1

5:30pm CST

First-Timers' Orientation Pelican 2

6:00pm CST

Welcome Reception LaSalle A

9:00pm CST

Hospitality Suite Gentilly

6:45am CST

Morning Activity

7:30am CST

Registration Le Salon Pre-Function Area

7:45am CST

Continental Breakfast LaSalle A

9:00am CST

Opening Plenary: Audrey Watters, Cybernetic Education: The History of the Future of Teaching Machines LaSalle BCAudrey Watters

10:30am CST

Sponsor and Networking Room LaSalle A Break & Sponsor Networking LaSalle A

11:00am CST

AR/VR Strategy Considerations for Academic Computing Services AcadianOwen McGrath Building a Professional Development Program from Scratch Pelican 1Carol Sobczak Deploying an Enterprise Wide Active Directory at Penn State PoydrasAlexa Spigelmyer • Darren Hron Design Thinking Panel LaSalle CMo Nishiyama • Iris Du • Heather Davis • Corin Walker • Tomeka Nolen Reinventing the Computer Lab - Apporto - Platinum Sponsor LaSalle BApporto

12:00pm CST

Lunch Break Mentoring Program Lunch (by Invitation) Gentilly

1:15pm CST

Be Careful What You Wish For: ITS Involvement in the Design of a New Building PoydrasR Kevin Chapman Communication Skills and Teaming are a Project Manager's best tools AcadianKristi Lenz Innovative Uses for an Online Survey Tool at WVU Treme, 2nd floorKathy Fletcher Strategies for Career Resilience in the Face of Economic Uncertainty Pelican 1Lindsey Freer (she/hers) Supporting Students and Technology at Stanford University LaSalle CTiffany Lieuw • Melissa Doernte • Arik Broman Blackboard - Platinum Sponsor LaSalle BStudent Services by Blackboard

2:30pm CST

A Student’s Take on Training and Projects: From a “just a job” to a career Pelican 1Kendra Strode • Trevor Freeland Bringing Campus Experience to Online Classes LaSalle CKarl Owens • Michael Suskin • Chris Wiesemann Cook 'em Like Gumbo: Support Documents for Today and Tomorrow AcadianMo Nishiyama How do you migrate your system to the cloud environment? An example of conversion from silo type to horizontal type PoydrasMasaru Okumura • FUJIMURA Sho Virtual Reality: Classroom Tool or Classroom Fool Treme, 2nd floorEric Handler How University Finance Teams Are Reducing Days’ Worth Of Manual Effort - Paradigm Technology Consulting - Platinum Sponsor LaSalle BParadigm Technology Consulting

3:30pm CST

Break & Vendor Networking LaSalle A

4:00pm CST

Birds of a Feather - Topics TBD Treme, 2nd floor Birds of a Feather - Topics TBD Pelican 1 Lightning Talks I: Personal Improvement LaSalle BCGail Rankin • Dan Herrick • Julio Appling • Mo Nishiyama • Alexa Spigelmyer • Laurie Fox

5:00pm CST

"Continuing the Conversation" Happy Hour LaSalle A

6:00pm CST

8:00pm CST

Hospitality Suite Gentilly

6:45am CST

Morning Activity

7:45am CST

Continental Breakfast - "Begin the Conversation" LaSalle A

8:00am CST

Registration Le Salon Pre-Function Area Visit with sponsors LaSalle A

9:00am CST

An A11Y-ance: Approaches for Transferring Expertise to Build Accessibility Liaisons in the Campus Community AcadianJeffrey Kontio • Preston Radtke Automating a Part of the Assessment of a University using Excel PoydrasTakashi Yamanoue • Yoshitaka Kihira • Yutaka Otsuka • Eiji Sato • Motoo Tanaka Digital Transformation from Day One: Onboarding New Employees LaSalle CHeather Davis • Iris Du • Tomeka Nolen • Corin Walker Improving Leadership Through Improv Pelican 1Ella Tschopik Solve and Evolve: Practical Applications for Knowledge-Centered Service Treme, 2nd floorBecky Lineberry Gathering, Analyzing, and Distributing IT Availability and Usage Stats for Informed Decision-Making - Sassafras - Platinum Sponsor LaSalle BSassafras

10:00am CST

Break & Sponsor Networking LaSalle A

10:30am CST

General Session and Awards - Celebrate with SIGUCCS! LaSalle BC

11:30am CST

Lunch Break (Provided) Melpomene and Frenchmen

1:00pm CST

Challenges in IT Operations Management at a German University Chair - Ten Years in Retrospect PoydrasSamarjit Chakraborty • Martin Geier How's your EQ? - Let's find out! Pelican 1Mark CJ Davis Jr Improvisation for the Rest of Us and Those Who Want to Be Better Communicators AcadianRussell McMahon Overhauling our PC Inventory System—How Student Workers Saved the Day Treme, 2nd floorTimothy Palumbo • Grant Hittinger Productivity Panel & Discussion LaSalle CLaurie Fox • Dan Herrick • Beth Lynn Nolen • Kathy Fletcher TOPdesk - Managing IT services from development to support - TOPDesk - Platinum Sponsor LaSalle BShundra White • Karen Bell • TOPdesk

2:15pm CST

Poster Session LaSalle A

4:00pm CST

Birds of a Feather - Topics TBD Pelican 1 Birds of a Feather - Topics TBD Treme, 2nd floor Lightning Talks II: Organizational Improvement LaSalle BCElizabeth Rugg • Ella Tschopik • Eric Handler • Arik Broman • Travis Freudenberg

5:00pm CST

"Continuing the Conversation" Happy Hour LaSalle A

6:00pm CST

Awards Reception LaSalle A

8:00pm CST

Hospitality Suite Gentilly

6:45am CST

Morning Activity

7:45am CST

Breakfast - "Begin the Conversation" LaSalle A

8:00am CST

Registration/Information Desk Le Salon Pre-Function Area

8:45am CST

Catch the Big Bad Wolf: A Cybersecurity-themed Escape RoomFULL AcadianBeth Lynn Nolen • Tom Mason From patient to population:understanding cybersecurity though public health Pelican 1Adam Mikeal Intelligent Campus Environment Room Monitoring (CampusEMonitor) PoydrasMechelle Gittens • Keone James • Nicholas Rock • Shamar Ward Organizing Decentralized Helpdesks Treme, 2nd floorKarl Owens Risk Management for Software License/Asset Managers LaSalle BHolly Ives • Cornelius Bledsoe Slaying the bad communication beast! LaSalle CMark CJ Davis Jr • Aixa Pomales

9:00am CST

Visit with sponsors LaSalle A

9:45am CST

Morning Break LaSalle A

10:15am CST

A Less Dangerous Ask Me Anything LaSalle CJessica Stockett • Joel Price Effect of Cloud based learning management system on the learning management system implementation process: Faculty and Student perspective Pelican 1Ajayi Ekuase-Anwansedo • Akai Smith Rhodes to TOPdesk AcadianTierney Jackson Smith • Darlene Brooks • TOPdesk Teaching an Old Yellow Jacket New Tricks – Change Management at Georgia Tech Treme, 2nd floorVicki Rogers Think Like a Scientist, Solve Like a Sleuth! An Introduction to Troubleshooting Theory, and How to Make it Accessible to Others. LaSalle BEdward Morreale • Marissa Foster How UNC Charlotte Uses Data to Improve the Student Experience - Labstats - Gold Sponsor PoydrasLabStats

11:30am CST

Open SIGUCCS Board Meeting AcadianLaurie Fox Access Service Unbound: A Customer-Focused Service Model for the 21st Century Treme, 2nd floorEmy Decker • Verstell Agee Avoid Phishing Traps PoydrasKatelin Moul Draft Day: How Lessons from Fantasy Football Can Teach About Staffing Pelican 1Judy Toma • Claire Chun • Mitchell Ochi It was never a dress; the Wonder Woman of IT LaSalle CTammy Browning • Lisa Terrier • Sasha Calden Mental Health in the IT Workplace LaSalle BEric Handler • R Kevin Chapman • Becky Lineberry

12:30pm CST

1:30pm CST

Building Bridges to Outstanding Customer Service: Improving Help Desk Efficiencies 5000%* Through Student Training PoydrasDeb Meyer • Josh Savoy • Patti Mitch Creating a "Phoenix" Service Desk from the Ashes Treme, 2nd floorMax Cohen • Kirsten Petersen • Andrew Wheeler Jamf is a verb! Have you been jamfed? Pelican 1Cristina Koorie • Devin Jayetileke Training Faculty: Teaching Goals vs Tech Tools – Finding a Balance LaSalle CMiranda Carney-Morris • Lisa Brown • Laurie Fox • Beth Lynn Nolen Deliver Software To Any Device Across Campus On-Demand - Software2 - Gold Sponsor LaSalle BMichael Kuzmenko • Software2

2:30pm CST

Networking Break Poydras

2:45pm CST

Closing Plenary: Jaime Casap, The Speed of Learning LaSalle BCJaime Casap

4:00pm CST

"Continuing the Conversation" Happy Hour LaSalle A

8:00pm CST

Hospitality Suite LaSalle BC